This policy covers the personal information the Monterey Bay Holistic Alliance collects through montereybayholistic.com and how we use it. It does not cover third-party sites we link to, including practitioner websites in our directory.
Information We Collect
When you use a form on this site — the contact form, a free consultation request, the free guide or newsletter sign-up, the employer plan request — we collect what you enter, typically your name, email address, phone number and ZIP code.
Members also give us, through the Member Application and the member portal: mailing address, date of birth, sex, an emergency contact, a description of the health or billing issue they want help with, and any documents they choose to upload (for example an insurance card, ID, bills or appeal letters). Members may add household dependents with the same kinds of details.
Practitioner Partners give us their professional details, office contact information, website and social links, a bio, a description of their ideal client, and optionally a photo. Once approved, the professional and office details, bio, links and photo are published in the public directory; personal phone and email are not.
Payments are processed directly by Stripe. MBHA never sees or stores your full card number.
Analytics. We use Google Analytics to understand, in aggregate, which pages are visited and which buttons are clicked. It sets cookies in your browser and receives your IP address and basic device information. Ad-personalization sharing is turned off. You can block it with Google’s opt-out add-on or your browser’s privacy settings. The site does not currently respond to “Do Not Track” signals.
Security logs. Our sign-in pages record failed sign-in attempts (the email or username tried and the IP address) to stop password guessing, and staff access to member documents is logged.
How We Use Your Information
We use the information you provide to respond to your inquiry, process a membership or donation, schedule a call or orientation, and send the educational content, program updates and reminders that go with the service you signed up for. We do not sell your information, and we do not use it for purposes unrelated to why you gave it to us.
Text Message (SMS) Communications
MBHA sends text messages only to people who opt in by checking the text-message consent box on one of our own forms. Giving us a phone number on its own is not consent to receive texts — without the box checked, we use your number only to call you back about the request you made. Messages are limited to two kinds: reminders about an appointment, call or event you’ve engaged with, and general program updates and announcements. We do not send promotional or marketing texts. Message frequency varies with your own activity — typically no more than 4 messages per month. Message and data rates may apply. Consent to receive text messages is never a condition of membership, donation or any service. Reply STOP at any time to opt out — you’ll get one confirmation message and no further texts. Reply HELP for help, or reach us at mbholistic@gmail.com or (209) 348-3348. We do not sell, rent or share your phone number or SMS opt-in status with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
Email Communications
Every email from MBHA includes an unsubscribe link. Transactional email — a membership receipt, a reply to a question you asked — isn’t part of that marketing list and continues regardless, since it’s the direct response to something you initiated.
Sharing With Service Providers
A small number of vendors process data on our behalf so the site and our programs can run: Stripe (membership payments), Google (our booking calendar and site analytics), and Hostinger (web hosting, the database that stores form submissions, member records and uploaded documents, and email delivery). Each only receives what it needs to do its job.
If you are a member and MBHA assigns a partner agency to help with your case, that agency can see your member record and documents so it can do that work. Agency access is limited to the members assigned to it and is logged.
How Long We Keep It
We keep form submissions and member records for as long as they’re needed to provide the service you asked for and to meet our legal and accounting obligations. Ask us at any time to delete your information and we will, unless we’re required to keep it.
Data Security
We take reasonable steps to protect the information you share with us, including serving this site over an encrypted (HTTPS) connection, storing uploaded documents outside public web access, requiring a sign-in to view them, and limiting repeated sign-in attempts. No method of transmission or storage is perfectly secure, so we can’t guarantee absolute security.
Your Choices
You can ask us to update or delete the information we hold about you, unsubscribe from email at any time via the link in any message, or opt out of text messages by replying STOP — see above. To make any of these requests, write to mbholistic@gmail.com.
Children’s Privacy
MBHA’s services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
If we make a material change to this policy, we’ll update the date below and, for significant changes, note it on this page.
Last updated: September 23, 2026.
Related
- Terms of Service — the rules for using this site
- Disclaimer — the educational nature of our resources
- Policies & Procedures — membership, refunds and governance